Challenges and Opportunities for Sodexo

Sodexo Inc. USA has been the primary food provider for CUW since 2004, and some students are not satisfied with the food service.

According to the conversations between the author and students, Sodexo is being criticized for lacking in improving their service at CUW for students. The author spoke with 15 students, and the results were unanimous. At one time, each student, expressed disappointment in Sodexo.

“I’ve been here for three years and Sodexo has only gotten worse. For example, the Nest used to be one of my favorite places to eat, but ever since they changed their menu, I can’t eat that food anymore,” student Connor Larson said.

Sodexo has also faced scrutiny from students for their service being inconsistent. Some students said the food quality fluctuated each day.

“I can’t tell you how many times I have gone to the cafeteria for lunch, and I get a nice meal, and the very next day I’ll go and my food will be dry and tough to eat. Same goes for the nest. I just feel like there isn’t any consistency when it comes to the food here,” student Jason Van Beek, said.

Sodexo General Manager, Angela Jensen sympathizes with the students.

“We understand that some students may not be satisfied with our service, and we want to make things better. We welcome any feedback you have, whether it’s through surveys, social media, emails, or face-to-face interactions, we appreciate it,” Jensen said.

Sodexo has a face-to-face opportunity for students to interact with Sodexo workers.

“We have the Dining Service Committee meeting on Monday November 13, and we invite students to come and share their thoughts and opinions,” Jensen said.

 

 



Categories: Administration, Community, Student Life

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